Insight /

Worldwide

Book with Confidence

In keeping with our highly personalised ethos, Real Holidays continues to give you a bespoke and individualised service that lends itself well to the new travel landscape.

Trust, Reassurance & Integrity

We want you to feel confident when you book with Real Holidays. Our highly personable and bespoke service is more relevant than ever to today’s travel landscape and we are here to talk through all the different elements of your holiday.

We hope our transparent approach to your booking will give you confidence in the flexibility of your arrangements. Read about the many ways we continue to support you.

1. CONFIDENCE & HONESTY

HIGHLY PERSONAL

  • Our personalised service is nothing new. Discuss every aspect of your booking on the phone or by Zoom call, and you can have all your questions answered in detail

We approach every holiday with individual care and this is part of the personal experience we at Real Holidays are known for. More than ever, our priority is your confidence and trust in us and this is the starting point for any conversation about future holidays.

Our personal approach means that we are always here to talk through all the ‘what if’ questions you may have regarding your upcoming holiday and we are armed with all the latest information concerning airports, postponements, quarantine and all the finer details. We always treat every client on a case-by-case basis.

2. FLEXIBILITY & TRANSPARENCY

Transparency

  • We share with you every part of your booking, so you have complete clarity and confidence in its flexibility.

While we can’t predict the future, our flexible approach gives you transparency on different elements of your holiday.  We will negotiate the best possible booking and payment terms for your holiday on your behalf. We will give you full clarity on whether a property has a refundable deposit policy, or which bookable activities offer full refunds for a period of time before you depart.

We will make recommendations to you based on each provider’s recent activity – recommending places to stay that align with our own ethos of reliability and trust, thereby giving you the greatest amount of assurance possible.

3. SEASONED EXPERTS IN-HOUSE & WORLDWIDE

TRUSTED EXPERTS

  • Our expertise is more in-demand than ever and our curated relationships with worldwide hotels and providers mean we can find out the latest information and answer any questions you have.

We are extremely experienced and professional, evolving through the decades into seasoned experts in planning travel. The challenges of booking a holiday today may be tougher than before, but it’s all in a day’s work for our talented team, who’ve been crafting complex trips for many years.

Our personal relationships across the world with the most reliable and trustworthy suppliers means we are fully in-the-know with current guidelines as well as how destinations and hotels have adjusted, so we can continue to give you the most relevant and honest advice.

4. FINANCIAL PROTECTION

FINANCIAL PROTECTION

  • Real Holidays is fully bonded by ATOL and ABTOT, giving you financial security. We are also members of ABTA. Ask us how your holiday is protected.

For your financial peace of mind, the package holidays we sell are either ATOL protected by the Civil Aviation Authority or if your arrangements do not include flights, they’re protected by the separate ABTOT financial scheme.

The majority of our flights are also covered by Airline Failure Insurance – so if an airline ceases trading your tickets will be covered.

We are also a member of the RBR Group, a group of five unique companies evolved over 25 years to bring you the very best in leisure opportunities worldwide.

Coronavirus Travel Insurance

The lowdown

  • Standard CI Direct travel insurance policy has a cancellation cover of up to £3,000 per person, this can be increased to £10,000 per person at the time of taking out the policy - it is recommended that you get suitable cover for the holiday.

Travel insurance has always been a necessity and even more vital in today’s world but unfortunately, there are many travel insurance companies do not provide any cover in relation to Coronavirus.

However, Real Holidays is an Introducer Appointed Representative of Campbell Irvine Ltd, a travel insurance firm who has been in operation since 1973, and authorised by the Financial Conduct Authority.

They offer a new insurance policy that includes cover for cancellation or curtailment of a trip due to contracting coronavirus, or through being quarantined or refused permission to travel due to infection or suspected infection.

Click here to get a Campbell Irvine Direct single or multi-trip travel insurance quote. You can read more about the activities that are covered, or see the FAQs online. Alternatively, call Campbell Irvine Direct on +44 (0) 20 7938 1734.

Please note:

If you are planning to travel to a region or country against British FCDO advice, even the policy above will not permit travel. However, Campbell Irvine do offer a specialist policy purely to areas against FCDO advice. All enquiries must however be dealt with on an individual basis so please liaise with CI.

 

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