Insight /

Worldwide

Travel with Confidence

Our team is our strength, not just because of our extensive experience but because of our in-depth knowledge of destinations and how we navigate the complexities of travel for you.

Trust, Knowledge & Integrity

We want you to feel confident when you book with Real Holidays. Our highly personable and bespoke service is key in creating your holiday to your exact needs and wishes.  We hope our transparent approach to your booking will give you confidence in the flexibility of your arrangements. Read about the many ways we continue to support you.

1. CONFIDENCE & HONESTY

HIGHLY PERSONAL

  • Our personalised service is nothing new. Discuss every aspect of your booking on the phone, one to one or by Zoom call, and you can have all your questions answered in detail

We approach every holiday with individual care and this is part of the personal experience we at Real Holidays are known for. Our No.1 priority is your confidence and trust in us and this is the starting point for any conversation about future holidays.

Our personal approach means that we are always here to talk through all the ‘what if’ questions you may have regarding your upcoming holiday and we are armed with all the latest information concerning travel logistics, airports and all the finer details. We always treat every client on a case-by-case basis.

2. FLEXIBILITY & TRANSPARENCY

Transparency

  • We share with you every part of your booking, so you have complete clarity and confidence in its flexibility.

While we can’t predict the future, our flexible approach gives you transparency on different elements of your holiday.  We will negotiate the best possible booking and payment terms for your holiday on your behalf. We will give you full clarity on whether a property has a refundable deposit policy, or which bookable activities offer full refunds for a period of time before you depart.

We will make recommendations to you based on each provider’s recent activity – recommending places to stay that align with our own ethos of reliability and trust, thereby giving you the greatest amount of assurance possible.

3. SEASONED EXPERTS IN-HOUSE & WORLDWIDE

TRUSTED EXPERTS

  • Our expertise is more in-demand than ever and our curated relationships with worldwide hotels and providers mean we can find out the latest information and answer any questions you have.

We are extremely experienced and professional, evolving through the decades into seasoned experts in planning travel.  Booking your holiday is all in a day’s work for our talented team, who’ve been crafting complex trips for many years.

Our personal relationships across the world with the most reliable and trustworthy suppliers means we are fully in-the-know for all destinations, so we can continue to give you the most relevant and honest advice.

4. FINANCIAL PROTECTION

FINANCIAL PROTECTION

  • Real Holidays is fully bonded by ATOL and ABTOT, giving you financial security. We are also members of ABTA. Ask us how your holiday is protected.

For your financial peace of mind, the package holidays we sell are either ATOL protected by the Civil Aviation Authority or if your arrangements do not include flights, they’re protected by the separate ABTOT financial scheme.

We are also a member of the RBR Group, a group of five unique companies evolved over 25 years to bring you the very best in leisure opportunities worldwide.

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